Terms of Service and Privacy Notice

KABE Learning Inc.

These Terms of Service and Privacy Notice (“Terms”) apply when you enroll a student in, book, or participate in KABE Learning’s online educational services. “KABE Learning,” “we,” “us,” and “our” refer to KABE Learning Inc. “You” means the parent or legal guardian who registers a student, or an adult student participating in the services. “Student” means the person receiving instruction.

By enrolling a student or using our services, you agree to these Terms. Please read them carefully.

1. Eligibility and parental authority

1.1. KABE Learning provides online educational services, including live Cantonese and Mandarin lessons, primarily for children and students aged 3 to 18.

1.2. A parent or legal guardian who has reached the age of majority in their jurisdiction must complete registrations, bookings, communications, and purchases for a minor. The parent or guardian confirms they have authority to agree to these Terms for themselves and the student and accepts responsibility for the student’s compliance.

1.3. A parent or guardian must agree to these Terms before a student under 18 attends a class.

2. Classes, scheduling, payments, and cancellations

2.1. Classes and trial lessons are coordinated through the KABE Learning administration team. Students are responsible for joining scheduled Zoom sessions on time.

2.2. To cancel or reschedule a lesson, contact the administration team by email or another designated KABE Learning messaging channel. Cancellation does not result in a refund. Parents may reschedule a cancelled lesson for a later time, subject to teacher and timetable availability.

2.3. Class fees and applicable taxes are confirmed with the parent or guardian before booking. Fees must be paid in full before the scheduled session begins. You may pay for lessons separately. Any purchase of multiple lessons, including a qualifying referral purchase, must be confirmed with the KABE team. See the Referral Terms for the referral offer.

2.4. Trial lessons are paid. Trial lessons cannot be combined with any other offer, including referral bonuses. Referral bonuses also cannot be combined with any other offer. This applies to both the new student’s free lesson and the referring household’s free lesson. No payment is required to submit a request. The team confirms the fee, tutor, and available times before booking. Cancellation and rescheduling arrangements remain subject to any non-waivable statutory consumer rights.

2.5. If an instructor cannot teach because of illness or technical issues, KABE Learning will arrange a substitute tutor or provide a full makeup lesson credit.

3. Online classes, platforms, and family responsibilities

3.1. Live classes are conducted through third-party platforms such as Zoom. Google Classroom or another approved platform may be used to distribute learning materials, assignments, announcements, and class recordings.

3.2. Parents or students must provide a compatible device, working camera and microphone, and stable internet connection. KABE Learning is not responsible for a student’s inability to attend or participate because of the student’s device, connection, or home setup.

3.3. Educational materials, announcements, and authorized recordings are coordinated through Google Classroom. For students under 13 years of age (or the applicable age of digital consent in their jurisdiction), access must be established through an authorized parent or legal guardian's Google account or a supervised Google Family Link account, in compliance with Google's Terms of Service. Access is strictly for educational purposes, and users are responsible for keeping account credentials confidential.

3.4. KABE Learning provides instruction and does not provide childcare or continuous supervision. Parents or guardians are encouraged to consider their child’s age, maturity, and individual needs when deciding whether to remain nearby during lessons.

3.5. Zoom, Google Classroom, and other third-party platforms are subject to their own terms and privacy policies. KABE Learning does not control those platforms.

4. Student conduct and safeguarding

4.1. Students, parents, tutors, and staff are expected to treat one another respectfully. Harassment, discrimination, abuse, obscenity, and disruptive or unsafe conduct are prohibited. KABE Learning may remove a student from a lesson, suspend an account, or terminate services for serious or repeated misconduct. A removal or suspension resulting from a student’s or parent’s conduct may be without a refund.

4.2. To protect students and instructors, all instructional sessions and tutor-student interactions must take place through KABE Learning’s authorized learning channels. Tutors, parents, and students must not solicit or engage in private, unmonitored off-platform communications, including personal social media, WhatsApp or WeChat accounts, Discord, online games, or personal phone numbers. Report any such solicitation to KABE Learning promptly. Any tutor soliciting off-platform lessons is subject to immediate contract termination, and families participating in unauthorized off-platform tutoring forfeit remaining balances.

4.3. Sharing personal contact details, external social media links, or non-educational content in Zoom or Google Classroom is prohibited.

4.4. KABE Learning and its staff maintain strict child safeguarding standards and will follow applicable child welfare reporting requirements. For complete information on tutor background checks and online safety protocols, review our dedicated Child Safety Statement.

5. Class recordings and intellectual property

5.1. KABE Learning may record live classes for educational review, instructor training, quality assurance, and safeguarding audits. By accepting these Terms, a parent or guardian consents to the capture of their minor child’s audio, video, and classroom participation for those limited educational purposes.

5.2. Authorized recordings are stored on secure cloud servers and are retained for ninety (90) days, after which they are permanently deleted from active storage, unless retention is required in connection with a specific safety or legal inquiry. Authorized recordings of private 1-on-1 lessons are accessible solely to the enrolled student and their parent or guardian. In group sessions, recordings are restricted exclusively to enrolled cohort families. Parents and students must not record, screen-capture, screenshot, download, share, or publicly distribute recordings or class footage.

5.3. Parents and students must not record, screen-capture, download unless expressly authorized, upload, share, or publicly distribute a class, recording, image of an instructor, worksheet, or other class material without KABE Learning’s prior written consent.

5.4. KABE Learning and its instructors retain their rights in the curriculum, slides, worksheets, flashcards, illustrations, audio resources, and other class materials. Materials may not be copied, distributed, repurposed, or used commercially without prior written permission.

6. Privacy and personal information

6.1. KABE Learning collects personal information that parents or guardians provide when inquiring about or using our services, including parent contact details, student learning profiles, and communication logs. We use this information to deliver instruction, coordinate schedules, match teachers, and provide support.

6.2. We do not sell, rent, or trade personal information. Registrations and inquiries for children must be made by a parent or legal guardian. We handle personal information in accordance with applicable privacy laws, including Alberta’s Personal Information Protection Act (PIPA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and international child privacy standards.

6.3. For complete disclosures on personal data categories, third-party sub-processors (Zoom, Google Classroom, payment gateways), recording retention, cookie preferences, and your rights to access or delete personal data, please review our comprehensive Privacy Notice.

7. Educational disclaimer

To the extent permitted by law, KABE Learning’s services and materials are provided on an “as is” and “as available” basis. We do not guarantee specific language fluency, academic grades, school admissions, or examination results. Outcomes depend on factors including a student’s attendance, practice, and engagement.

8. Limitation of liability

8.1. Nothing in these Terms limits liability or statutory rights that cannot be limited under applicable law, including consumer protection laws.

8.2. To the extent permitted by law, KABE Learning is not liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our services or website.

8.3. To the extent permitted by law, KABE Learning’s total aggregate liability for a claim will not exceed the service fees you paid to KABE Learning in the six months before the event giving rise to the claim.

9. Parent or guardian responsibility for claims

To the extent permitted by law, you agree to indemnify and hold harmless KABE Learning, its directors, employees, tutors, and contractors from third-party claims and reasonable expenses arising from your or the student’s breach of these Terms, inappropriate conduct during lessons, or violation of applicable laws or third-party rights.

10. Governing law and disputes

10.1. These Terms are governed by the laws of Alberta and the federal laws of Canada applicable in Alberta. The parties will first attempt in good faith to resolve any dispute through informal consultation by contacting KABE Learning for a period of at least thirty (30) days before commencing formal legal proceedings.

10.2. To the maximum extent permitted by applicable law, disputes must be brought individually, and users waive any right to initiate or participate in class action or representative proceedings against KABE Learning. Any unresolved legal dispute will be submitted to the courts of Alberta sitting in Calgary, subject to any statutory consumer protection rights that cannot be waived or displaced by contract.

10.3. The parties confirm that these Terms and related documents are to be drawn up in English only.

11. Changes and contact

KABE Learning may update these Terms. We will communicate material updates to registered parents or students by email or post the revised Terms on our website. The effective date at the top indicates when this version applies.

For questions, privacy requests, or legal notices, contact: KABE Learning Inc. Email: admin@kabelearning.com Phone: +1 (587) 433-0053